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Add talk api #53
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Add talk api #53
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acce3d6
add talk API phone numbers
leo-schick a7fb2b0
add description property to talk_phone_number stream
leo-schick 03328f5
add talk_call stream + other minor changes
leo-schick 8d887c1
fix calls stream
leo-schick 87c20f9
fix discover + add missing endpoints
leo-schick c8b4556
fix nullables in stream talk_calls
leo-schick 1cb3193
make additional properties nullable
leo-schick 8bf9add
make all fields in talk_calls stream nullable
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| Original file line number | Diff line number | Diff line change |
|---|---|---|
| @@ -0,0 +1 @@ | ||
| This folder contains not implemented stream schemas |
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| Original file line number | Diff line number | Diff line change |
|---|---|---|
| @@ -0,0 +1,42 @@ | ||
| { | ||
| "type": ["object"], | ||
| "properties": { | ||
| "agent_id": { | ||
| "type": [ | ||
| "integer", | ||
| "null" | ||
| ] | ||
| }, | ||
| "agent_state": { | ||
| "type": [ | ||
| "string", | ||
| "null" | ||
| ], | ||
| "description": "The availability state of the agent", | ||
| "enum": [ | ||
| "online", | ||
| "offline", | ||
| "away" | ||
| ] | ||
| }, | ||
| "call_status": { | ||
| "type": [ | ||
| "string", | ||
| "null" | ||
| ], | ||
| "description": "The call status of the agent", | ||
| "enum": [ | ||
| "on_call", | ||
| "wrap_up", | ||
| "null" | ||
| ] | ||
| }, | ||
| "via": { | ||
| "type": [ | ||
| "string", | ||
| "null" | ||
| ], | ||
| "description": "The channel (client/phone) the agent is registered to" | ||
| } | ||
| } | ||
| } |
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| Original file line number | Diff line number | Diff line change |
|---|---|---|
| @@ -0,0 +1,187 @@ | ||
| { | ||
| "type": ["object"], | ||
| "properties": { | ||
| "agent_id": { | ||
| "type": ["integer", "null"], | ||
| "description": "The id of the first agent who picked up the call" | ||
| }, | ||
| "call_charge": { | ||
| "type": ["string", "null"], | ||
| "description": "Total charge for the call. String representation of a decimal number with six decimal places. Example: \"1.230000\". Null if no charge was received from Twilio" | ||
| }, | ||
| "call_group_id": { | ||
| "type": ["integer", "null"], | ||
| "description": "The id number of the group the call was last placed in before completion." | ||
| }, | ||
| "call_recording_consent": { | ||
| "type": ["string", "null"], | ||
| "description": "Call recording consent value configured for the phone number", | ||
| "enum": ["always", "opt_in", "opt_out", "never"] | ||
| }, | ||
| "call_recording_consent_action": { | ||
| "type": ["string", "null"], | ||
| "description": "Keypress the caller chose to give their call recording consent option.", | ||
| "enum": ["3"] | ||
| }, | ||
| "callback": { | ||
| "type": ["boolean"], | ||
| "description": "True if the call was initiated by a callback request from the customer" | ||
| }, | ||
| "callback_source": { | ||
| "type": ["string", "null"], | ||
| "description": "The source of the callback request", | ||
| "enum": ["queue", "web widget"] | ||
| }, | ||
| "completion_status": { | ||
| "type": ["string", "null"], | ||
| "description": "Status of the call", | ||
| "enum": ["completed", "abandoned_in_queue", "abandoned_in_ivr", "abandoned_in_voicemail", "abandoned_on_hold", "pending_voicemail"] | ||
| }, | ||
| "consultation_time": { | ||
| "type": ["integer"], | ||
| "description": "Sum of how long in seconds agents consulted with each other while the customer was on hold" | ||
| }, | ||
| "created_at": { | ||
| "type": ["string"], | ||
| "description": "When the call object was created", | ||
| "format": "date-time" | ||
| }, | ||
| "customer_id": { | ||
| "type": ["integer", "null"], | ||
| "description": "!!! not documented field !!!" | ||
| }, | ||
| "customer_requested_voicemail": { | ||
| "type": ["boolean"], | ||
| "description": "The customer requested to be directed to voicemail instead of waiting for an agent to answer" | ||
| }, | ||
| "default_group": { | ||
| "type": ["boolean"], | ||
| "description": "The call was answered by an agent who is a member of the call's default group, if group routing is used" | ||
| }, | ||
| "direction": { | ||
| "type": ["string"], | ||
| "description": "Inbound or outbound. The agent or customer who initialized the call", | ||
| "enum": ["inbound", "outbound"] | ||
| }, | ||
| "duration": { | ||
| "type": ["integer", "null"], | ||
| "description": "Call duration in seconds" | ||
| }, | ||
| "exceeded_queue_time": { | ||
| "type": ["boolean", "null"], | ||
| "description": "The customer exceeded the maximum queue wait time and did not speak with an agent" | ||
| }, | ||
| "hold_time": { | ||
| "type": ["integer"], | ||
| "description": "Sum of how long in seconds the customer was placed on hold by an agent(s)" | ||
| }, | ||
| "id": { | ||
| "type": ["integer"], | ||
| "description": "Call id" | ||
| }, | ||
| "ivr_action": { | ||
| "type": ["string", "null"], | ||
| "description": "Menu action that was used by the caller in the IVR menu selection", | ||
| "enum": [ | ||
| "null", "menu", "voicemail", "group", "phone_number", "textback", "invalid" | ||
| ] | ||
| }, | ||
| "ivr_destination_group_name": { | ||
| "type": ["string", "null"], | ||
| "description": "Name of the group that received the call through IVR routing. null if IVR is disabled" | ||
| }, | ||
| "ivr_hops": { | ||
| "type": ["integer", "null"], | ||
| "description": "How many menu options the customer went through in IVR before talking to an agent. null if IVR is disabled" | ||
| }, | ||
| "ivr_routed_to": { | ||
| "type": ["string", "null"], | ||
| "description": "Phone number where call was routed to by IVR. Example: \"+1311123456789\". null if IVR is disabled" | ||
| }, | ||
| "ivr_time_spent": { | ||
| "type": ["integer", "null"], | ||
| "description": "How long in seconds the customer spent in IVR. Null if IVR is disabled" | ||
| }, | ||
| "minutes_billed": { | ||
| "type": ["integer", "null"], | ||
| "description": "Minutes billed" | ||
| }, | ||
| "not_recording_time": { | ||
| "type": ["integer", "null"], | ||
| "description": "How long in seconds spent not recording on the call" | ||
| }, | ||
| "outside_business_hours": { | ||
| "type": ["boolean"], | ||
| "description": "The call was received outside business hours" | ||
| }, | ||
| "overflowed": { | ||
| "type": ["boolean"], | ||
| "description": "True if the call overflowed" | ||
| }, | ||
| "overflowed_to": { | ||
| "type": ["string", "null"], | ||
| "description": "The phone number that the call overflowed to. null if overflowed is false" | ||
| }, | ||
| "phone_number": { | ||
| "type": ["string", "null"], | ||
| "description": "Talk phone associated with the call. Example: \"+1311123456789\"" | ||
| }, | ||
| "phone_number_id": { | ||
| "type": ["integer"], | ||
| "description": "Talk phone number id" | ||
| }, | ||
| "quality_issues": { | ||
| "type": ["array", "null"], | ||
| "description": "A summary of the call's quality issues related to the call provided to Zendesk from Twilio. Until the information is made available by Twilio, the array contains \"information_not_available\". If there are no issues, the array contains \"none\". Other possible values: one or more of \"silence\", \"high_jitter\", \"high_packet_loss\", \"high_pdd\", \"high_latency\"", | ||
| "items": { | ||
| "type": "string", | ||
| "enum": [ | ||
| "information_not_available", | ||
| "none", | ||
| "silence", | ||
| "high_jitter", | ||
| "high_packet_loss", | ||
| "high_pdd", | ||
| "high_latency" | ||
| ] | ||
| } | ||
| }, | ||
| "recording_control_interactions": { | ||
| "type": ["integer", "null"], | ||
| "description": "The amount of times agents have paused or resumed a recording on the call." | ||
| }, | ||
| "recording_time": { | ||
| "type": ["integer", "null"], | ||
| "description": "How long in seconds spent recording on the call" | ||
| }, | ||
| "talk_time": { | ||
| "type": ["integer", "null"], | ||
| "description": "Sum of how long in seconds the customer was in conference with an agent(s). If a call is not accepted by an agent this will be 0" | ||
| }, | ||
| "ticket_id": { | ||
| "type": ["integer", "null"], | ||
| "description": "The id of the ticket related to the call" | ||
| }, | ||
| "time_to_answer": { | ||
| "type": ["integer", "null"], | ||
| "description": "How long in seconds the customer waited for an agent to answer after hearing the Available agents greeting" | ||
| }, | ||
| "updated_at": { | ||
| "type": ["string"], | ||
| "description": "When the call object was last created", | ||
| "format": "date-time" | ||
| }, | ||
| "voicemail": { | ||
| "type": ["boolean"], | ||
| "description": "If true, the call was a voicemail" | ||
| }, | ||
| "wait_time": { | ||
| "type": ["integer"], | ||
| "description": "How long in seconds the customer was in the call before an agent answered" | ||
| }, | ||
| "wrap_up_time": { | ||
| "type": ["integer"], | ||
| "description": "Sum of how long in seconds the agent(s) spent in wrap up" | ||
| } | ||
| } | ||
| } | ||
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Please add "null" to handle the empty value. Do add null at all places.
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Done