401 Client Error: UNAUTHORIZED for url: https://www.zopim.com/api/v2/departments

[TomaszE]

Hi guys - i got another issue with integration:

2019-02-11 09:59:26,816Z main - INFO Running tap-zendesk-chat version 0.1.16 and target-stitch version 1.8.1
2019-02-11 09:59:26,882Z main - INFO Starting tap to discover schemas: tap-env/bin/tap-zendesk-chat --config /tmp/tap_discover_config.json --discover
2019-02-11 09:59:27,202Z tap - INFO HTTP request to "departments" endpoint took 0.133s, returned status code 401
2019-02-11 09:59:27,202Z tap - CRITICAL 401 Client Error: UNAUTHORIZED for url: https://www.zopim.com/api/v2/departments
2019-02-11 09:59:27,202Z tap - Traceback (most recent call last):
2019-02-11 09:59:27,203Z tap - File "tap-env/bin/tap-zendesk-chat", line 10, in
2019-02-11 09:59:27,203Z tap - sys.exit(main())
2019-02-11 09:59:27,203Z tap - File "/code/orchestrator/tap-env/lib/python3.5/site-packages/tap_zendesk_chat/init.py", line 112, in main
2019-02-11 09:59:27,203Z tap - raise exc
2019-02-11 09:59:27,203Z tap - File "/code/orchestrator/tap-env/lib/python3.5/site-packages/tap_zendesk_chat/init.py", line 109, in main
2019-02-11 09:59:27,203Z tap - main_impl()
2019-02-11 09:59:27,203Z tap - File "/code/orchestrator/tap-env/lib/python3.5/site-packages/tap_zendesk_chat/init.py", line 99, in main_impl
2019-02-11 09:59:27,203Z tap - discover(args.config).dump()
2019-02-11 09:59:27,203Z tap - File "/code/orchestrator/tap-env/lib/python3.5/site-packages/tap_zendesk_chat/init.py", line 56, in discover
2019-02-11 09:59:27,203Z tap - ensure_credentials_are_authorized(client)
2019-02-11 09:59:27,204Z tap - File "/code/orchestrator/tap-env/lib/python3.5/site-packages/tap_zendesk_chat/init.py", line 33, in ensure_credentials_are_authorized
2019-02-11 09:59:27,204Z tap - client.request(streams_.DEPARTMENTS.tap_stream_id)
2019-02-11 09:59:27,204Z tap - File "/code/orchestrator/tap-env/lib/python3.5/site-packages/backoff.py", line 286, in retry
2019-02-11 09:59:27,204Z tap - ret = target(*args, **kwargs)
2019-02-11 09:59:27,204Z tap - File "/code/orchestrator/tap-env/lib/python3.5/site-packages/tap_zendesk_chat/http.py", line 34, in request
2019-02-11 09:59:27,204Z tap - response.raise_for_status()
2019-02-11 09:59:27,204Z tap - File "/code/orchestrator/tap-env/lib/python3.5/site-packages/requests/models.py", line 940, in raise_for_status
2019-02-11 09:59:27,204Z tap - raise HTTPError(http_error_msg, response=self)
2019-02-11 09:59:27,204Z tap - requests.exceptions.HTTPError: 401 Client Error: UNAUTHORIZED for url: https://www.zopim.com/api/v2/departments
2019-02-11 09:59:27,222Z main - INFO Tap exited abnormally with status 1
2019-02-11 09:59:27,223Z main - INFO Exit status is: Discovery failed with code 1 and error message: "401 Client Error: UNAUTHORIZED for url: https://www.zopim.com/api/v2/departments".

[sarandeeps]

Hi, I am currently facing the same issue "401 Client Error: UNAUTHORIZED for url: https://www.zopim.com/api/v2/departments"
Can someone guide me to resolve the same.

[TomaszE]

After months of everything working correctly around a week ago all returned and I am getting the same issue - I will be grateful for help here.

[Fullmight]

Same issue here, doesn't work on any accounts with token or password access. Absolutely maddening for something that should be easy to access using the official documentation for the curl request, but that does not work and neither does doing this through postman.