feat: more explicitly request information in helpdesk message

src/discord/help-desk.ts

@@ -313,13 +313,13 @@ export class DiscordHelpDesk {
       `I have reviewed the [FAQs](${Constants.Urls.Docs.FAQ}) for known issues.`,
       `I have reviewed [Github](${Constants.Urls.Issues}) for known issues.`,
       'I have tried accessing Immich via local ip (without a custom reverse proxy).',
-      'I have uploaded the relevant logs, docker compose, and .env files, making sure to use code formatting.',
+      'I have uploaded the relevant information (see below).',
       'I have tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable',
     ];
 
     return `:wave: Hey <@${user}>,
 
-Thanks for reaching out to us. Please follow the recommended actions below; this will help us be more effective in our support effort and leave more time for building Immich ${Constants.Icons.Immich}.
+Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich ${Constants.Icons.Immich}.
 ## References
 - __Container Logs:__ \`docker compose logs\` [docs](${Constants.Urls.Docs.Logs})
 - __Container Status__:  \`docker compose ps\` [docs](${Constants.Urls.Docs.Containers})
@@ -330,6 +330,20 @@ ${tasks.map((task, index) => `${index + 1}. ${icon(index)} ${task}`).join('\n')}
 
 (an item can be marked as "complete" by reacting with the appropriate number)
 
+## Information
+
+In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
+- Your docker-compose.yml and .env files.
+- Logs from all the containers.
+- The status of the containers (\`docker ps -a\`).
+- Any recent changes you've made to Immich or your system.
+- Details about your system (both software/OS and hardware).
+- Details about your storage (filesystems, type of disks, output of commands like \`fdisk -l\` and \`df -h\`).
+- Any other information that you think might be relevant.
+
+Please paste files and logs with proper code formatting (three backticks \`\`\`), and especially avoid blurry screenshots.
+We're not in your computer, so without the right information we can't work out what the problem is. Help us help you ;)
+
 If this ticket can be closed you can use the \`/close\` command, and re-open it later if needed.`;
   }
 }