Telegram Support Bot (Ticketing system for Telegram)

is a support bot for telegram bots, using the Telegraf framework (by @dotcypress). It lets users create tickets which will be send to a staff group and can be answered by a reply.

Telegram ticketing implementation:

Documentation

See the WIKI for more detailed information.

telegram-support-bot was built on top of Telegraf libary.

Telegraf documentation.

Features

When a user sends a message to the support chat it will create a ticket which will be forwarded to the staff group. Any admin in the staff group may answer that ticket by just replying to it. Salutation is added automatically. Photos will be forwared too.

Currently the support chat offers these commands (staff commands):

• /open - lists all open tickets (messages where noone has replied yet)
• /close - close a ticket manually (in case someone writes 'thank you')
• /id - returns your telegram id and the group chat id (1234567 -1234567890)
• /ban - ban a person from writing to your chat

User commands:

• /start - tells the user how to use this bot
• /help - an overview over the commands or some explanation for the user
• /faq - shows the FAQ

Features:

• File forwarding from and to user
• Database for handling open and closed tickets
• Restrict users
• Simple anti spam system
• Send tickets to different staff groups
• Private reply to user
• Anonymize users
• Auto reply based on keywords [beta]
• Web chat

Installation

See the WIKI for more detailed information.

mv config/config-sample.yaml config.yaml

Docker container:

Either with docker-compose:

docker-compose up -d

Updating to master

The latest commit uses a new config file in YAML format which would break old versions. It is suggested to use the Release version v2.0.2 for production.

In order to make old versions work with the master you would need to use the new config.yaml file instead of the config.ts file from before. The easiest would be if you copy the config-sample.yaml to config.yaml (both in the config folder) and edit the settings similar to your old config.ts file. There is no need to delete the database file so old tickets can be kept open.

Telegram token

To use the Telegram Bot API, you first have to get a bot account by chatting with BotFather.

BotFather will give you a token, something like 123456789:AbCdfGhIJKlmNoQQRsTUVwxyZ.

Help

You are welcome to contribute with pull requests, bug reports, ideas and donations.

Custom requests

Hit me up for hosting or other custom solutions @bostrot_bot