Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

WebOS 3.5 is throwing "Failed to execute 'webkitGenerateKeyRequest' on 'HTMLMediaElement': The key system provided ('com.microsoft.playready') is not supported" error. #7770

Open
subhanahmed047 opened this issue Dec 17, 2024 · 3 comments
Labels
component: PlayReady The issue involves the PlayReady DRM platform: WebOS Issues affecting WebOS status: waiting on response Waiting on a response from the reporter(s) of the issue type: bug Something isn't working correctly
Milestone

Comments

@subhanahmed047
Copy link
Contributor

Have you read the FAQ and checked for duplicate open issues?
Yes

If the problem is related to FairPlay, have you read the tutorial?

No

What version of Shaka Player are you using?

4.12.4

Can you reproduce the issue with our latest release version?
Yes

Can you reproduce the issue with the latest code from main?
Yes

Are you using the demo app or your own custom app?
Demo App

If custom app, can you reproduce the issue using our demo app?
Yes

What browser and OS are you using?
Chrome 38 on WebOS 3.5 (LG 2017)

For embedded devices (smart TVs, etc.), what model and firmware version are you using?
Software Version: 05.70.35

What are the manifest and license server URIs?

I'm using the Axinom test vectors. You can find the demo as well the URLs here -> https://github.com/subhanahmed047/shaka-player-demo/blob/main/index.js#L1-L8

What configuration are you using? What is the output of player.getNonDefaultConfiguration()?

 player.configure({
        drm: {
            servers: {
                [keySystem]: licenseServerUrl,
            },
        },
        preferredVideoCodecs: ['avc1.640028'],
    })

What did you do?

Simply run the above-mentioned demo.

What did you expect to happen?
I expected to see the playback. The current version I'm running with working playback is v4.7.11.

What actually happened?

I get the following error:

Failed to execute 'webkitGenerateKeyRequest' on 'HTMLMediaElement': The key system provided ('com.microsoft.playready') is not supported.

Screenshot 2024-12-17 at 2 29 11 pm

This exact error has been fixed in the past here -> #6558

However back then the issue would come up as a 4032 error instead of the 6006 error.

Are you planning to send a PR to fix it?
Maybe, I just wanted to raise this issue to see if I can get some pointers.

@subhanahmed047 subhanahmed047 added the type: bug Something isn't working correctly label Dec 17, 2024
@shaka-bot shaka-bot added this to the v4.13 milestone Dec 17, 2024
@tykus160
Copy link
Member

@subhanahmed047 tbh it looks like PlayReady is not supported anymore on WebOS, but that would be very surprising. Can you show us a result of shaka.Player.probeSupport()? You can also try to run https://shaka-player-demo.appspot.com/support.html on a TV.

@tykus160 tykus160 added component: PlayReady The issue involves the PlayReady DRM platform: WebOS Issues affecting WebOS status: waiting on response Waiting on a response from the reporter(s) of the issue labels Dec 18, 2024
@avelad
Copy link
Member

avelad commented Dec 20, 2024

@subhanahmed047 tbh it looks like PlayReady is not supported anymore on WebOS, but that would be very surprising. Can you show us a result of shaka.Player.probeSupport()? You can also try to run https://shaka-player-demo.appspot.com/support.html on a TV.

Where have you seen that it is not supported? According to the webos developers it is supported... https://webostv.developer.lge.com/develop/specifications/streaming-protocol-drm

@tykus160
Copy link
Member

@avelad I meant this particular device claims it's not supported, I haven't seen any indication of that on LG documentation. We need to find out is it really not supported sometimes or do we have some issue in our polyfill.

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
component: PlayReady The issue involves the PlayReady DRM platform: WebOS Issues affecting WebOS status: waiting on response Waiting on a response from the reporter(s) of the issue type: bug Something isn't working correctly
Projects
None yet
Development

No branches or pull requests

5 participants
@subhanahmed047 @avelad @shaka-bot @tykus160 and others