Crashing when trying to run ProPresenter. Tested older version gives COMS error

[creeduk]

Describe what you noticed and did

Downloaded latest V7 (need to run Version 7) from https://www.renewedvision.com/propresenter/download#stability-updates
Installed
After install ran software
Crashed.
Downloaded 7.5 and installed
error in COM server [35/258]
Installed Version 7 (oldest available)
Same

Checked dmp seems to be an issue with NTDLL.DLL, maybe this software can't run on sandboxie I was hoping to add it make the slides for an organization and remove it without anything left behind this seemed a clean way to go.

How often did you encounter it so far?

Every time I tried

Expected behavior

Program to start up. I have run other presentation software like this like proclaim, PowerPoint of course. Not sure what it is trying to latch on to that crashes. Tested on 2 machines with sandboxie one with Win10 and one with win 11.

Affected program

ProPresenter

Download link

https://www.renewedvision.com/propresenter/download#stability-updates

Where is the program located?

The program is installed only inside a sandbox (NOT in the real system anyway).

Did the program or any related process close unexpectedly?

Yes, it did, but I don't want to share the .dmp file(s) for privacy reasons.

Crash dump

No response

What version of Sandboxie are you running now?

V5.70.3

Is it a new installation of Sandboxie?

I recently upgraded it from an older version than 1.5.3 / 5.60.3.

Is it a regression from previous versions?

I don't know but on my Win 10 I am running V5.60.3 with the same issue

In which sandbox type you have this problem?

In a standard isolation sandbox (yellow sandbox icon).

Can you reproduce this problem on a new empty sandbox?

I can confirm it also on a new empty sandbox.

What is your Windows edition and version?

Latest Win 10 and Win 11

In which Windows account you have this problem?

A local account (Administrator).

Please mention any installed security software

Defender

Did you previously enable some security policy settings outside Sandboxie?

No response

Trace log

https://drive.google.com/file/d/1QrL2WxUyExt7uho_BvdEWehIedeCKUaw/view?usp=sharing

Sandboxie.ini configuration

No response

[offhub]

Try these settings maybe it will work: #1669 (comment)

When I tried with these settings on the virtual machine, the application didn't crash on startup, but the interface didn't load and it got stuck using high CPU. When I tried outside the sandbox, it said a GPU was required, so maybe that's why it got stuck.

[creeduk]

I just tried V18 (on the Win 11 latest sandboxie) as they are looking to maybe upgrade now and found that installed but has a WMI IWbemServices 21 (services not implemented) so that also crashes.
I then added those settings you mentioned:

NoSecurityIsolation=y
Template=OpenCOM

It now launces with a warning about 5 minutes or needs a certificate. I assume some donation or purchase (I need to read more).

I am not concerned how much system cross over there is I am just trying to keep the install files/registry/appdata etc bundled for very easy removal so I can keep my own PC clean but still help edit slides in this software.

Wil this work on Win10 or is there a similar setting/value it would be great to swap back to my older desktop but still keep it boxed.

[creeduk]

To be complete I have now added another SB and gone back to test 7.5 and the same isolation allows it to run. Now I have to decide do I cert up for this 1 app. DO you know what part of it (not that I can change it) is requiring the isolation skip seems an odd requirement for a presentation software, maybe as it has options to purchase items inside it. I am running it trial then unregistered as a volunteer you are allowed to work with watermarked content and then send back to the main install for actual use.