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Create Self-Aware #support Tracking for Stats #1

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jimtrue opened this issue Jan 4, 2017 · 0 comments

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jimtrue commented Jan 4, 2017

As discussed, PodsBot already 'listens' to chat for it's particular things to track. All this would do would add to it's processes to:

Track responses by 'speaker'
Ignore Pods Staff
Add DM to 'speaker' who says any of the keywords (help, hello), etc who hasn't received a response in say 15 minutes to advise by Direct Message the Support Policy hours, etc.

jimtrue assigned sc0ttkclark and jimtrue

jimtrue added the enhancement label

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