Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Error 0x8007007E on uninstall of Npcap Packet Driver #761

Open
JanB1 opened this issue Oct 25, 2024 · 2 comments
Open

Error 0x8007007E on uninstall of Npcap Packet Driver #761

JanB1 opened this issue Oct 25, 2024 · 2 comments

Comments

@JanB1
Copy link

JanB1 commented Oct 25, 2024

Describe the bug
After failing to be able to install Npcap 1.80 I now have a broken installation of Npcap. I tried to uninstall the Npcap Packet Driver on my network card, but this failed with the same error code I also got during the failed installation of Npcap 1.80.

To Reproduce
Steps to reproduce the behavior:

  1. Go to adapter settings
  2. Right-Click on your network adapter and click on "properties"
  3. From the list "this connection uses the following elements" select Npcap Packet Driver
  4. On the bottom choose "Uninstall"
  5. Uninstall fails with error 0x8007007E, see Screenshot

Expected behavior
Uninstall of Npcap Driver

Screenshots
image

Diagnostic information

  • Windows version Win 10 Pro 22Hs Build 19045.5011
  • Output of DiagReport: none, as application is uninstalled
  • Installation log: install.log

Additional context
Additionaly, since the failed Install, I get a BSOD with error "KERNEL_MODE_HEAP_CORRUPTION" on startup if I login before the network connection is established. Also, before this the network connection was always established quite fast on startup, now it takes longer.

@dmiller-nmap
Copy link
Contributor

I'm sorry to hear you've had trouble installing and removing Npcap. The error 0x8007007e is ERROR_MOD_NOT_FOUND, which users have reported may be related to an incomplete VMware Workstation uninstall. See #135 (comment) for a potential fix. Please let us know if this resolves your issue. If not, please also provide the SetupAPI.dev.log and NPFInstall.log files for us to further diagnose.

@JanB1
Copy link
Author

JanB1 commented Oct 29, 2024

I also saw #135 as I was first trying to install the newest Npcap version and encountered the error described in #135. I tried deleting the registry key, but to no avail. Then I found a this comment thread on Reddit and tried to uninstall the leftover Npcap Packet driver, which is when I encountered the error from my report.

I already attached the install log in my report, if that's the correct one, and the SetupAPI.dev.log you'll find attached to this comment.
setupapi.dev.log

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
None yet
Projects
None yet
Development

No branches or pull requests

2 participants