[BUG]: /app/passwords mentioned in an exception trace #651

GogoFC · 2024-04-04T00:27:20Z

⚠️ This issue respects the following points: ⚠️

This is a single bug, not a question or a configuration/webserver/proxy issue.
This is not a bug in the browser extension or another client.
This issue is not already reported on Github (I've searched it).
Nextcloud Server and the Passwords App is up to date. See Nextcloud Apps.
There are no warnings and errors reported in the Passwords App settings in the admin area
The following apps are not installed: Rainloop

Server Information

Bug description

I ran into an exeption by 'index' app, then the trace mentioned 'passwords' app saying 'unable to verify user'.
Should 'passwords' app be doing such thing or did I misread the logs?
So the question is does this error have anything to do with the 'passwords' app since it is mentioned in the trace.
Part of trace pasted below:

## Server configuration detail

**Operating system:** Linux 5.15.0-97-generic #107-Ubuntu SMP Wed Feb 7 13:26:48 UTC 2024 x86_64

**Webserver:** Unknown (cli)

**Database:** mysql 10.6.16

**PHP version:** 8.1.2-1ubuntu2.14

Modules loaded: Core, date, libxml, openssl, pcre, zlib, filter, hash, json, pcntl, Reflection, SPL, session, standard, sodium, mysqlnd, PDO, xml, apcu, bcmath, bz2, calendar, ctype, curl, dom, mbstring, FFI, fileinfo, ftp, gd, gettext, gmp, iconv, igbinary, imagick, intl, exif, mysqli, pdo_mysql, Phar, posix, readline, redis, shmop, SimpleXML, sockets, sysvmsg, sysvsem, sysvshm, tokenizer, xmlreader, xmlwriter, xsl, zip, Zend OPcache

**Nextcloud version:** 28.0.2 - 28.0.2.5

**Updated from an older Nextcloud/ownCloud or fresh install:** 

**Where did you install Nextcloud from:** unknown

<details><summary>Signing status</summary>

[]
</details>

<details><summary>List of activated apps</summary>


Enabled:
 - activity: 2.20.0
 - bruteforcesettings: 2.8.0
 - cadviewer: 9.44.2
 - calendar: 4.6.4
 - circles: 28.0.0-dev
 - cloud_federation_api: 1.11.0
 - comments: 1.18.0
 - contacts: 5.5.1
 - contactsinteraction: 1.9.0
 - dashboard: 7.8.0
 - dav: 1.29.1
 - federatedfilesharing: 1.18.0
 - federation: 1.18.0
 - files: 2.0.0
 - files_pdfviewer: 2.9.0
 - files_reminders: 1.1.0
 - files_sharing: 1.20.0
 - files_trashbin: 1.18.0
 - files_versions: 1.21.0
 - firstrunwizard: 2.17.0
 - groupfolders: 16.0.3
 - integration_google: 2.1.0
 - integration_openproject: 2.6.0
 - logreader: 2.13.0
 - lookup_server_connector: 1.16.0
 - mail: 3.5.5
 - nextcloud_announcements: 1.17.0
 - notes: 4.9.2
 - notifications: 2.16.0
 - oauth2: 1.16.3
 - password_policy: 1.18.0
 - photos: 2.4.0
 - privacy: 1.12.0
 - provisioning_api: 1.18.0
 - recommendations: 2.0.0
 - related_resources: 1.3.0
 - richdocuments: 8.3.1
 - richdocumentscode: 23.5.705
 - serverinfo: 1.18.0
 - settings: 1.10.1
 - sharebymail: 1.18.0
 - spreed: 18.0.3
 - support: 1.11.0
 - survey_client: 1.16.0
 - systemtags: 1.18.0
 - text: 3.9.1
 - theming: 2.3.0
 - twofactor_backupcodes: 1.17.0
 - updatenotification: 1.18.0
 - user_status: 1.8.1
 - viewer: 2.2.0
 - weather_status: 1.8.0
 - workflowengine: 2.10.0
Disabled:
 - admin_audit
 - encryption
 - files_external
 - integration_dropbox: 2.1.0
 - officeonline: 2.0.3
 - suspicious_login
 - twofactor_totp
 - user_ldap

Configuration (config/config.php)

{
    "instanceid": "***REMOVED SENSITIVE VALUE***",
    "passwordsalt": "***REMOVED SENSITIVE VALUE***",
    "secret": "***REMOVED SENSITIVE VALUE***",
    "trusted_proxies": "***REMOVED SENSITIVE VALUE***",
    "trusted_domains": [
        "psg.tools"
    ],
    "datadirectory": "***REMOVED SENSITIVE VALUE***",
    "dbtype": "mysql",
    "version": "28.0.2.5",
    "overwrite.cli.url": "https:\/\/domain.com",
    "htaccess.RewriteBase": "\/",
    "dbname": "***REMOVED SENSITIVE VALUE***",
    "dbhost": "***REMOVED SENSITIVE VALUE***",
    "dbport": "",
    "dbtableprefix": "oc_",
    "mysql.utf8mb4": true,
    "dbuser": "***REMOVED SENSITIVE VALUE***",
    "dbpassword": "***REMOVED SENSITIVE VALUE***",
    "installed": true,
    "mail_smtpmode": "smtp",
    "mail_smtpsecure": "ssl",
    "mail_sendmailmode": "smtp",
    "mail_from_address": "***REMOVED SENSITIVE VALUE***",
    "mail_domain": "***REMOVED SENSITIVE VALUE***",
    "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
    "mail_smtpport": "465",
    "default_phone_region": "US",
    "memcache.local": "\\OC\\Memcache\\Redis",
    "memcache.locking": "\\OC\\Memcache\\Redis",
    "redis": {
        "host": "***REMOVED SENSITIVE VALUE***",
        "port": 0
    },
    "enabledPreviewProviders": {
        "1": "OC\\Preview\\Movie",
        "0": "OC\\Preview\\Image",
        "2": "OC\\Preview\\HEIC"
    },
    "maintenance": false,
    "theme": "",
    "loglevel": 2,
    "mail_smtpauth": 1,
    "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
    "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
    "maintenance_window_start": 1
}

Cron Configuration: Array
(
[backgroundjobs_mode] => cron
[lastcron] => 1712189702
)

External storages: files_external is disabled

Encryption: no

User-backends:

OC\User\Database

Talk configuration:

STUN servers

no custom server configured

TURN servers

no custom server configured

Signaling servers (mode: default):

SIP dialin is disabled
SIP dialout is disabled
no custom server configured

Recording servers:

Recording is enabled
Recording consent is set to "default"
no recording server configured

Browser: unknown



### Client Information

There's 50 users.

### Bug description

I ran into an exeption by 'index' app, then the trace mentioned 'passwords' app saying 'unable to verify user'.
Should 'passwords' app be doing such thing or did I misread the logs? 
So the question is does this error have anything to do with the 'passwords' app since it is mentioned in the trace.
Part of trace pasted below:


### Steps to reproduce

No steps, it's more random. But the URI /dashboard isn't available when this happens.

### Expected behavior

.

### Nextcloud Logs

```shell
[index] Error: Unable to verify user [email protected]
	GET /apps/dashboard/
	from 192.168.1.1 by [email protected] at Apr 3, 2024, 6: 51: 06 PM


{
    "reqId": "oeNJj1hjB3DMmtJXbaYD",
    "level": 3,
    "time": "2024-04-03T16:51:06+00:00",
    "remoteAddr": "192.168.1.1",
    "user": "[email protected]",
    "app": "index",
    "method": "GET",
    "url": "/apps/dashboard/",
    "message": "Unable to verify user [email protected]",
    "userAgent": "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/122.0.0.0 Safari/537.36",
    "version": "28.0.2.5",
    "exception": {
        "Exception": "Exception",
        "Message": "Unable to verify user [email protected]",
        "Code": 0,
        "Trace": [
            {
                "file": "/var/www/nextcloud/apps/passwords/lib/Services/EnvironmentService.php",
                "line": 359,
                "function": "loadUserInformation",
                "class": "OCA\\Passwords\\Services\\EnvironmentService",
                "type": "->"
            },
            {
                "file": "/var/www/nextcloud/apps/passwords/lib/Services/EnvironmentService.php",
                "line": 183,
                "function": "determineAppMode",
                "class": "OCA\\Passwords\\Services\\EnvironmentService",
                "type": "->"
            },
            {
                "function": "__construct",
                "class": "OCA\\Passwords\\Services\\EnvironmentService",
                "type": "->"
            },
            {
                "file": "/var/www/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php",
                "line": 120,
                "function": "newInstanceArgs",
                "class": "ReflectionClass",
                "type": "->"
            }

Browser Logs

The text was updated successfully, but these errors were encountered:

TtuxX · 2024-07-01T15:26:23Z

Hello @marius-wieschollek ! Migrating from Nextcloud 28 to Nextcloud 29 triggered what appears to be kind of the same issue.
Now, I cannot access the https://server/settings/admin/overview page anymore as it throws an error with the following log:

GogoFC added the bug Something in the app is not working as expected label Apr 4, 2024

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[BUG]: /app/passwords mentioned in an exception trace #651

[BUG]: /app/passwords mentioned in an exception trace #651

GogoFC commented Apr 4, 2024 •

edited

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TtuxX commented Jul 1, 2024 •

edited

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[BUG]: /app/passwords mentioned in an exception trace #651

[BUG]: /app/passwords mentioned in an exception trace #651

Comments

GogoFC commented Apr 4, 2024 • edited Loading

⚠️ This issue respects the following points: ⚠️

Server Information

Bug description

Browser Logs

TtuxX commented Jul 1, 2024 • edited Loading

GogoFC commented Apr 4, 2024 •

edited

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TtuxX commented Jul 1, 2024 •

edited

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