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"FedEx: (820) NOTE: The destination state/province code has been changed." for shipping with no state/province #65

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i-make-robots opened this issue Sep 21, 2020 · 2 comments

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@i-make-robots
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I have a wordpress+foxycart setup that gets quotes from goshippo. An address in france is giving this error on every request. There is no state/provice for this region. Customer supplied the following info:

[shipping_first_name] =>
[shipping_last_name] =>
[shipping_company] =>
[shipping_address1] =>
[shipping_address2] =>
[shipping_city] => Villiers-sur-Seine
[shipping_state] =>
[shipping_postal_code] => 77114
[shipping_country] => FR
[shipping_phone] => 

How do I correctly make this error message stop? Thank you!

@jfriedr
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jfriedr commented Sep 22, 2020

Do you mind providing the full log of the response? Maybe you could email this into support?

If you can email support with the shipment object_id that would be most helpful.

Fedex will sometimes change the state/province code. This shipment location might not be a "state / province" the best way to get around this message would be explicitly provide a state/province code for fedex (note that this is the case with UPS sometimes too).

I googled the postal code and the location came up as Gouaix (and stumbled up this):

image

there's also address validation or last resort typing it into fedex to see what the state provided name is.

@i-make-robots
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In all the data passed around I don't find an object_id :(

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