When the screen is suspended, the sound stops for a moment

[Straikerox]

Describe the bug
The sounds stop for a moment each time the display is suspended, and when the display is turned on, the sounds stop again.

To Reproduce

1. Set the time to suspend the display for 2 minutes or less
2. Each time the display is suspended, the sounds will stop for approximately 0.5 seconds.

Expected behavior
Like native software, the sounds aren't affected to suspension of display

System information

• Windows 11 v.23H2
• PC
  Asus prime H610m-k, Intel i5 12400
  RTX 4060Ti
  RAM 16GB
• Audio device
  Redragon Zeus (USB) X & Darknets GS570 (3.5mm)
• FxSound version 1.1.27.0

P.S
I love this app, thanks for creating this software ♡

[brxndonnn]

Hi @Straikerox, im gonna give you a few fixes you can try.

Fix 1: Disable USB Selective Suspend

• Open Control Panel > Power Options > Change plan settings for your current plan.
• Click on Change advanced power settings.
• Expand USB settings > USB selective suspend setting.
• Set it to Disabled.
• Click Apply and OK.

Fix 2: Disable Power Saving for USB Devices

• Open Device Manager (Win + X > Device Manager).
• Expand Universal Serial Bus controllers.
• Right-click on each USB Root Hub, go to Properties > Power Management tab.
• Uncheck "Allow the computer to turn off this device to save power".
• Click OK.

Fix 3: Change Windows Display Sleep Behavior

• Go to Settings > System > Power & sleep.
• Under Screen, increase the time before the display turns off, or set it to Never to test if the issue persists.

Fix 4: Update USB and Audio Drivers

• Check for updates for your USB and audio device drivers using Device Manager or the manufacturer’s software (e.g., Intel Driver & Support Assistant).

If these don't work let me know.

[Straikerox]

Thanks for the info, I'll try it.

[Straikerox]

Hello again @brxndonnn , I tried all the settings except for #3, since what I’m looking for is to suspend the screen.
The problem continues, I would like to clarify that it only happens when the application is running, when it is off, the sound goes without problem.
Still I will use it, love the equalizer.
Thank you for all your help, if there is something else to try, I will.

[brxndonnn]

Alright @Straikerox, lets try something else.

Disable the monitor’s audio device (if you have one) to stop FXSound from temporarily switching outputs when the display suspends.

Here’s how you can disable the display’s built-in audio to prevent FXSound from detecting it:

Open Control Panel:

• Open the Sound Control Panel (mmsys.cpl in the Run dialog or via "More sound settings" in Sound settings).
• Go to the Playback tab.
• Find the monitor’s audio device (e.g., "NVIDIA High Definition Audio").
• Right-click on it and select "Disable".
• Click OK to save changes.

This should prevent any unintended switching or detection of the monitor’s audio output, helping FXSound maintain the correct audio path.

[Straikerox]

Bro, I use the step #2 with your new idea, now it works perfect.
Lofiu (no gay)
Thank you for all your help.

[brxndonnn]

Haha I'm glad I could help!

[rollingtatoo]

Hi @brxndonnn! I think i am having the same issue! I've never bothered about it before, but i've recently started using Qobuz as a streaming platform, which seems to bug when display turns off, the sounds cut but the player doesn't turn to pause, and i suspect this might have something to do with this very issue.

I've tried the solutions that worked for Straikerox, which logically doesn't work for me since i'm using a speaker on the 3.5mm rather then a USB audio device. Also i've tried with absolutely every other audio device turned off and it still doesn't fix it. Bug seems to also trigger if i connect/disconnect a bluetooth audio device while FxSound is on.

Source of the Qobuz bug definitely seems to be the sound cut that happen during both connection of new device and display turning off.

I'm in touch with Qobuz team too for a solution