Entered Codes in App - Can't get to Open on Physical Yale Lock

[hwilkie77]

I've loaded the app using the code, and entered a couple users with their own code on app.

Now when I go to use the Yale lever lock touchpad... the codes don't unlock the door...

I'm new and have never used ST before. Please help, thank you.

Harlan

[ethayer]

Did you try installing the custom device driver? I updated the README to include instructions on how to do this.

Might help to ask this question in the community forum too, to see if any other people with your lock have the same issues... https://community.smartthings.com/t/lock-code-manager/12280/

That looks like a really neat lock. I hope it works. Is this one?
http://www.amazon.com/Yale-Security-YRL-220-ZW-619-Touchscreen-Technology/dp/B00AQO04FQ

Another thing I can think of, is when you first paired the device, it must have preformed a secure device inclusion. If it failed to do a secure inclusion, you have to unpair the device and try again.

On one of my locks, I had to take the thing off the door and preform the inclusion close to the hub for it to do a secure include. This might not be your problem, but just trying to make guesses.