Common errors

This section won't contain the answers to all your questions, unfortunately. Toast notifications (popups) that you see are intentional, however. They are there to tell you the program stopped itself for X reason, before crashing out completely. That is what this section covers.

HINT: Use Ctrl+F to search this page to find the specific toast error you've encountered. NOTE: This is how one or more options are displayed throughout this document [<abc/xyz>], or a placeholder such as <platform> where 'platform' is something like Steam or Epic Games.

General errors

ERROR: Could not change username What's wrong? The file(s) within Documents\TcNo Account Switcher\LoginCache\<platform> are inaccessible.

ERROR: Could not locate logged in user What's wrong?: The platform you're trying to save an account for has not saved certain files the program looks for to swap accounts. These can be located in many different areas. See the Wiki pages specific to your platform (See under Platforms on thr sidebar of this page) to see what files/data could be missing.

Specific errors

ERROR: No tray users saved FIX: You're trying to star the TcNo Account Switcher Tray application, when there are no saved accounts to switch to. Switching to any account under any platform will add it to a list. That list is then used in the Tray for quickly switching accounts.

Platform specific errors

BattleNet

ERROR: BattleTag did not match naming policy FIX: When entering a BattleTag for the TcNo Battle.Net Account Switcher, it needs to be a 'real' battle tag. It needs to follow this scheme: A name that is between (including) 4-7 characters in length, followed by a # and then numbers afterwards.

Riot Games

ERROR: More than 1 <League/Runeterra/VALORANT> install found FIX: This occurs when there are more than 1 install path for a game is saved into Riot's config file, located here: %ProgramData%\Riot Games\RiotClientInstalls.json. The TcNo Account Switcher uses the first occurence of each game on the list. Simply remove an entire line if you previously installed the game there, and removed it since.

Steam

ERROR: Failed to load steam/config/loginusers.vdf FIX: Your Steam files appear corrupt, and can not be read correctly. Check this file in your computer to make sure it looks normal: ..\Steam\config\loginusers.vdf. Often times it will have extra "s inside a pair of "s, indicating a length of text. Extra quotation marks can cause issues, as well as the \ and / characters. You will likely have a loginusers.vdf_last file that is not corrupt. The TcNo Account Switcher attempts to read this if the former appears corrupt. If this attempt works, you will see an info message saying "Was able to load from vdf_last. Some accounts may be missing" Your loginusers.vdf file should look something like this:

"users"
{
  "76561198064588130"
  {
    "AccountName"    "login_username_here"
    "PersonaName"    "TechNobo"
    "RememberPassword"    "1"
    "mostrecent"    "1"
    "Timestamp"    "1624700000"
    "WantsOfflineMode"    "0"
	}
	...
}
w```