GeneralErrorMessage

[brent-lea]

Some users are now getting an error in the Microsoft Teams client when they navigate to the Company Communicator tab. I have synced with the main repository to be sure we are on the latest code. I also cleared the Microsoft Teams client cache by resetting the app in the Settings app. A screenshot of the error is attached.

[v-milibiswas]

Hello @brent-lea,
Thank you for reaching out to us!

To start the investigation,
Could you please share the error details i.e supporting screenshot of error from application insights resource.
Go to resource group where CC app is deployed--> Go to Application Insight resource type --> Under Investigate --> Click on failures --> share the screenshot and stack trace for top 3 response codes.
You need to share the stack trace and error screenshot by following the below suggested operation.
Here is the reference:

[brent-lea]

Is this what you are looking for?

[brent-lea]

I should also mention that this appears to be working on some Teams clients but not others. The person who originally reported the issue is getting the error in his Windows Desktop Teams client and in his web browser, but he can use it on his iPad. I am able to access on my Mac desktop Teams client, but not on my Windows client.

[v-milibiswas]

Hello @brent-lea,
Regarding the problem stated above by you, you can clear the cache and then try to log in.
Could you please share the stack traces of top 3 response code, you can follow below screenshot. It will help us for a better understanding.

And also if possible could you please share your mail id.

[brent-lea]

As I stated in my original message, I have already tried clearing the Microsoft Teams client cache. I will work on gathering the stack traces. I'm not familiar with that, so it may take me a little while to respond.

My email is [email protected].

[brent-lea]

Here are the stack traces.

[v-milibiswas]

Hello @brent-lea,
Could you please check with the expiry date of the secrets.
To check with the secrets:
Go to Azure Portal 🡪 Go to App Registration 🡪 Select Author App 🡪 Manage 🡪 certificates & secrets 🡪 share the screenshot.
Also repeat the same steps for user app and graph app.
Also share zipped manifest files. It will help us to investigate the issue.

[brent-lea]

Here are screenshots for each of the registered apps.

I'm also attaching a zip file containing the three manifest files.
CC-Manifest-Files.zip

[v-milibiswas]

Hello @brent-lea ,
Could you please check the manifest files, and share correct manifest files.
Also your screenshots are not visible. Could you please resend it.
For your reference, you can see the below sample of the manifest file of our application: