账号注册问题

[okman-666]

我用教育邮箱进行了账号注册，点击注册时邮箱中收到的邮箱验证邮件中的verify，显示出现了错误，提示需要重新注册。当我重新注册时，提示我该邮箱已经进行了注册，无法再次注册。此时邮箱中的验证邮件已经过期。所以我目前陷入邮箱无法验证成功与邮箱已经注册的死循环中，这导致我的教育邮箱无法注册。请问有什么解决办法么？

[rentainhe]

@okman-666 您好，这边我们马上看一下是什么情况，方便提供一下您注册时候用的邮箱号吗

[okman-666]

@okman-666 您好，这边我们马上看一下是什么情况，方便提供一下您注册时候用的邮箱号吗

[email protected]

[okman-666]

@okman-666 您好，这边我们马上看一下是什么情况，方便提供一下您注册时候用的邮箱号吗

谢谢！

[rentainhe]

@okman-666 您好，这边我们马上看一下是什么情况，方便提供一下您注册时候用的邮箱号吗

[email protected]

好的收到，会尽快给您答复

[rentainhe]

@okman-666 可以尝试一下正常登陆流程吗，后台显示已经注册了，应该不需要重复注册了

[vanshikavats9]

Hi. I, too, am unable to login. I used to login via github earlier, but it now it takes a while and just shows 'Server Error (500)'. When I try to register with my educational email id, it shows "Request error, please retry (500)".

[okman-666]

@okman-666 可以尝试一下正常登陆流程吗，后台显示已经注册了，应该不需要重复注册了
我这边还是不行，提示authentication failed.

[rentainhe]

@okman-666 可以尝试一下正常登陆流程吗，后台显示已经注册了，应该不需要重复注册了
我这边还是不行，提示authentication failed.

好的我们马上再看一下

[rentainhe]

Hi. I, too, am unable to login. I used to login via github earlier, but it now it takes a while and just shows 'Server Error (500)'. When I try to register with my educational email id, it shows "Request error, please retry (500)".

Hi, thank you for reporting this issue, we will check it tomorrow.

[rentainhe]

@okman-666 您尝试一下直接重置密码呢，报错应该是您的密码和账号对不上

[rentainhe]

Hi. I, too, am unable to login. I used to login via github earlier, but it now it takes a while and just shows 'Server Error (500)'. When I try to register with my educational email id, it shows "Request error, please retry (500)".

@vanshikavats9 hi, this may be some network issues, which has already been fixed now.

[okman-666]

我尝试重置密码，但是它提示我账号未注册

[rentainhe]

@okman-666 十分抱歉我们系统对包含大写字母的邮箱地址处理有问题，同事这边已经紧急修复了，可以直接用该邮箱进行登录/忘记密码操作即可