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Laptop 13 Ryzen 7840 - GPU not recognized in windows after updating to 3.06 #11

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ALKahn10 opened this issue Nov 21, 2024 · 5 comments
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3.06 bug Something isn't working Laptop 13 - AMD Ryzen 7040 Framework Laptop 13 (AMD Ryzen™ 7040 Series)

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@ALKahn10
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ALKahn10 commented Nov 21, 2024

Device Information

Framwork13, 7840u, 64GB RAM, matte non-2.8k display

Please select one of the following

  • Framework Laptop 13 (11th Gen Intel® Core™)
  • Framework Laptop 13 (12th Gen Intel® Core™)
  • Framework Laptop 13 (13th Gen Intel® Core™)
  • [ X] Framework Laptop 13 (AMD Ryzen™ 7040 Series)
  • Framework Laptop 13 (Intel® Core™ Ultra Series 1)
  • Framework Laptop 16 (AMD Ryzen™ 7040 Series)

BIOS VERSION

BETA 3.06

Windows:
Open a command terminal as administrator:
SMBIOSBIOSVersion
03.06

Linux:
Open a terminal and run the following command
sudo dmidecode --string bios-version

DIY Edition information

If you are experiencing an issue on a DIY system, Please also fill out the memory and storage devices you are using.

Memory: 64GB (2 x 32GB) DDR5-5600 Framework Branded

Storage: Samsung 990 Pro 2GB

Port/Peripheral information

If you are experiencing an issue with a peripheral or an expansion card/port please fill out the following information:

  • Peripheral vendor and name.
  • Port the Peripheral was connected to. Please see the following for port numbering: Laptop 16 or Laptop 13
  • Device or expansion card attached to the Adjacent port to the port that is having the issue.
  1. USB-C
  2. USB-C
  3. USB-B
  4. USB-B

The following are for Laptop 16 only.
5. [ Fill In device / expansion card ]
6. [ Fill In device / expansion card ]

Standalone Operation

Are you running your mainboard as a standalone device. Is standalone mode enabled in the BIOS?

  • Yes
  • [X ] No

Describe the bug

After upgrading to BIOS 3.06 I'm unable to recognize the iGPU. AMD adrenaline will not install/reinstall.

Steps To Reproduce

Steps to reproduce the behavior:

  1. I Updated to the beta BIOS 3.06 https://community.frame.work/t/framework-laptop-13-ryzen-7040-bios-3-06-release-beta/60732
  2. My iGPU no longer worked

Expected behavior

my iGPU to be recognized by the system

Screenshots

image

Operating System (please complete the following information):

  • OS/Distribution: Windows 11 24H2

Additional context

Add any other context about the problem here.

@ALKahn10
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Looks like I fixed it by reenabling the drivers in windows and reinstalling the AMD Adrenalin drivers.

@kiram9 kiram9 changed the title Laptop Issue Laptop 13 Ryzen 7830 - GPU not recognized in windows after updating to 3.06 Nov 21, 2024
@DHowett DHowett added Laptop 13 - AMD Ryzen 7040 Framework Laptop 13 (AMD Ryzen™ 7040 Series) 3.06 bug Something isn't working labels Nov 22, 2024
@tycho
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tycho commented Dec 4, 2024

I'm running into similar problems. AMD graphics drivers report "code 43" in Device Manager after upgrading to BIOS 3.06 beta. Reinstalling drivers seems not to help.

The main reason I tried upgrading to 3.06 is because AMD 24.10 drivers don't seem to want to install properly when on 3.05 (stuck on black screen during install, even on a completely fresh Windows installation).

@kiram9
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kiram9 commented Dec 5, 2024

We have found several reports of the display driver not working when running 24.10 drivers from AMD WITH 64GB or more of RAM.

We have reproduced this issue and are working with AMD to try to resolve this.

@kiram9 kiram9 changed the title Laptop 13 Ryzen 7830 - GPU not recognized in windows after updating to 3.06 Laptop 13 Ryzen 7840 - GPU not recognized in windows after updating to 3.06 Dec 5, 2024
@ALKahn10
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ALKahn10 commented Dec 5, 2024

We have found several reports of the display driver not working when running 24.10 drivers from AMD WITH 64GB or more of RAM.

We have reproduced this issue and are working with AMD to try to resolve this.

you sure? After re-enabling the driver in windows it's seemed to work fine. I upgraded my drivers today to 24.12.1 and it seems to work fine.

@tycho
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tycho commented Dec 6, 2024

We have found several reports of the display driver not working when running 24.10 drivers from AMD WITH 64GB or more of RAM.

We have reproduced this issue and are working with AMD to try to resolve this.

Do you know of a workaround, or should I just stick with the AMD graphics driver in the official Framework driver package for the time being? Also, does the same issue exist in 24.12?

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